USB drives can be purchased from us when the order is placed. In order to preserve the safety of our hardware and customer files, we do not accept any customer USB drives.
You are welcome to send your media in whatever containers that currently house them. You may ship your photos to us in boxes, slide carousels or zip lock bags.
When you package your materials, make sure all materials are secured and won't shift during shipment. If they are in a box, stuff the box with paper to fill the empty voids. We recommend using plastic wrap to protect all materials against moisture and dust during the shipment process. Avoid using packing materials that generate dust or debris.
Yes, all of your original materials will be returned to you along with your digital copies. Rest assured you will receive back all of your one-of-a-kind family memories.
Processing and shipping of orders are very safe. You will be able to track your order through our site and email updates on the order are also sent to you. Out first priority is the safety of all orders.
Our shipping prices are for round-trip shipping. Here are our prices:
Roundtrip Ground Shipping (with Emailed Inbound Shipping Label) = $24.00
Secure Shipping Kit, Roundtrip Ground Shipping = $35.00
Roundtrip Express Shipping (with Emailed Inbound Shipping Label) = $40.00
Secure Shipping Kit, Roundtrip Express Shipping = $50.00
Once your order is placed a member of the customer support team will create your shipping label and email it to you as an attachment which will be sent separately from the automated order confirmation email. Orders placed from Mon-Fri 9 to 6 EST should receive the label that day, if placed after hours they will be sent the next business day.
Sure! If you live in the Indianapolis area and would like to deliver your materials to us, we welcome your visit. Our office hours are Monday-Friday 9am-6pm and Saturday 10am-4pm. Call us at 1.888.333.2808 and we will make arrangements with you.
By default, all orders will receive a Digital Download link in personal accounts for free. When placing the order, you will be able to add a USB. Depending on the type of order, digitized materials will be sent on a USB drive or hard drive.
All files we send you can be uploaded to cloud storage. Note that if you chose Expert resolution, the resulting files will be larger and therefore will take more time to upload.
Most orders are completed and shipped back to customers within 3-4 weeks. If you have a specific deadline that you need the order back by, we offer expedited services. Please give us a call at 888.333.2808 and we will make the necessary arrangements with you.
All of our orders are processed at our headquarters in Fishers, IN, which is a suburb of Indianapolis. Your precious family memories will remain in one location throughout the entire process until we return them to you via trackable shipping option. This ensures that our service provides an unparalleled level of security
If you have media that is not listed on our site, please give us a call at 888.333.2808 to confirm if we are able to process it.
Sure! We can provide you multiple drives initially and can provide you with copies of photo files for up to a year. For tapes and reels, we retain those for 2-3 weeks due to their file size.
If you send in a photo package or special media package with fewer materials, there are no refunds or credit on these flat rate packages. For tapes and reels, final billing will be adjusted according to the items that are processed vs what was not processed. If what you need digitized doesn't match with one of the purchasing options we offer, just call us (1.888.333.2808) and we will put together a custom package that meets your needs.
No problem! We will send you an adjusted invoice via email and order tracker once we have a count of final items processed. All items will be priced in a la carte fashion.
Images = $0.44 per at 600dpi/3000dpi and Expert resolution = $0.59 per at 1200dpi/4000dpi. Special Media = $1.29 per. Audio/Video Tapes = $19.95 per at Premium transfer Film = $0.19 per foot at Premium.
No worries! We can create a custom package for you. Just call us at 1.888.333.2808 and we will take care of it.
Links typically appear the same day as payment, however, it may take as long as 24–48 hours for the link to be live. Our standard digital download link is active for 30 days from the time of completing your order (or, time of "Checkout" should you owe a balance).
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